Refund policy

ASHLODE REFUND POLICY

At ASHLODE every product is made to order specifically for you. Because of this, we are unable to accept returns or exchanges for reasons of wrong size selected, change of mind, or if you simply no longer want the item.

We will replace or refund your order if:

Your item arrives damaged or defective. The wrong item or size was sent. Your order was lost in transit and confirmed undelivered after 30 days.

How to request a replacement or refund:

Email us at ashlodewear@gmail.com within 14 days of receiving your order. Include your order number, a clear description of the issue, and photographs of the item if applicable. We will respond within 48 hours and resolve the issue promptly.

Sizing

Please refer to the size guide on each product page before ordering. We are not responsible for orders placed in the wrong size. If you are unsure, email us before ordering and we will help you find the right fit.

Cancellations

Orders can be cancelled within 24 hours of being placed. After 24 hours, production has begun and cancellation is no longer possible.

ASHLODE is operated by Trainora Ltd, a registered company in the United Kingdom.